A Smooth Product Return and Exchange Policy!

Return Window

Limitations on Customized Products

At InkNpack, all products are fully customized according to your specifications, artwork, dimensions, and packaging requirements. Since each box is produced exclusively for the customer, standard returns are not accepted.

Refund Eligibility Timeframe

InkNpack does not accept product returns. However, we offer a 30-day refund review window for both defective and non-defective items, starting from the date you receive your order.

• Any refund request submitted after 30 days will not be eligible for review.
  
  
• Manufacturing defects or printing errors must be reported within 3 business days of delivery.
  
  
• Clear photos of each affected item are required for quality review.
  
  
• Refund requests for non-defective items are evaluated case by case and may be subject to additional conditions.
  
  

Once a refund or replacement is approved, customers may keep, recycle, donate, or dispose of the products at their discretion.

Exchange Policy

InkNpack does not offer exchanges for any products, whether defective or non-defective.
If an issue arises, please refer to this Refund Policy for available resolution options.

Return Costs

Who Covers the Cost?

Since returns are not accepted, no return shipping costs apply.
If a refund or replacement is approved due to qualifying issues, InkNpack covers all related shipping costs.

InkNpack does not issue refunds for:

• Minor dents, streaks, or shipping-related wear
  
  
• Slight alignment shifts (up to 20%)
  
  
• Crushed corners or cosmetic flaws that do not affect box usability
  
  

Order Cancellations & Charges

InkNpack offers a 24-hour cancellation window after order placement.

• Orders canceled within 24 hours may qualify for a refund
  
  
• Orders over $500 are subject to a 50% cancellation fee
  
  
• Special size or custom-spec orders are non-cancellable
  
  
• No cancellations or changes are allowed after 24 hours
  
  

Customers are strongly advised to review orders carefully before submission.

Refund Processing Time

Refund timelines vary based on the issue:

• Manufacturing defect claims: reviewed within 5–7 business days after images are received
  
  
• Shipping damage claims (with protection upgrades): processed after carrier approval (up to 30 business days)
  
  
• Printing issues: partial refunds may be issued depending on severity
  
  

Approved refunds typically reflect on the original payment method within 3–5 business days.

Print Warranty & File Requirements

Print quality depends entirely on the artwork submitted by the customer. InkNpack follows strict print standards.

Supported File Guidelines

• Black ink only
  
  
• Single-color designs
  
  
• High-resolution, vector files preferred
  
  

Unsupported Elements

• Low-resolution images
  
  
• Multi-color artwork
  
  
• Gradients, photos, shadows, or transparency
  
  
• Improperly scaled or misaligned designs
  
  

Files that do not meet our standards will be printed as submitted, and refunds will not be issued.
If we raise concerns and receive no response, responsibility for print quality rests with the customer. By placing an order, you confirm that your files meet our requirements unless design assistance is selected.

Digital Proof & Approval Policy

Customers who select Standard or Premium Design Assistance will receive a digital proof within 2–3 business days.

• Proofs must be approved or revised within 2 business days
  
  
• No response will result in automatic approval
  
  
• Orders proceed to production after approval
  
  
• Delays due to unapproved proofs or incorrect contact details are not refundable
  
  

Reorders with updated artwork require a new proof purchase. Orders processed without proof approval are not eligible for refunds due to artwork differences.

Production Lead Times

Production timelines depend on box type, order size, and processing speed.

Standard Sizes

• Rush: 2–3 business days
  
  
• Regular: 4–6 business days
  
  
• Extended: 7–9 business days
  
  

Special Sizes

• Rush: 4–6 business days
  
  
• Regular: 7–9 business days
  
  
• Extended: 10–15 business days
  
  

Orders over 500 units may require extra time. Orders exceeding 5,000 units may take up to 30 days.
Shipping time is separate from production time. Only Rush production is guaranteed.

Shipping Issues

Before filing a claim, customers should:

• Verify shipping address
  
  
• Check nearby areas and neighbors
  
  
• Wait 24 hours after delivery status update
  
  

For protected shipments, InkNpack will initiate claims with the carrier. Refunds are issued only after carrier approval and are limited to the approved amount. For customer-arranged shipments, claims must be handled directly with the carrier.

Order Errors & Customer Responsibility

Customers are responsible for reviewing all order details before submission. InkNpack is not responsible for:

• Incorrect file uploads or formatting
  
  
• Low-resolution artwork
  
  
• Typos or alignment errors
  
  
• Incorrect contact or shipping information
  
  
• Duplicate orders or incorrect quantities
  
  

Over / Under Printing Policy

Due to batch production, a variance of ±5% may occur.

• Under-delivery beyond 5% will be refunded
  
  
• Over-delivery beyond 5% will be charged at standard rates
  
  

Subscription Orders

Subscription pricing is discounted based on volume and frequency. Refunds are not available until subscription commitments are fulfilled. Large-volume subscriptions may require scheduled payments and cannot be canceled mid-term.

Final Notes

InkNpack reserves the right to refuse service in cases of abusive behavior, unreasonable demands, or requests outside stated policies. We operate with transparency and fairness to ensure every customer receives reliable, high-quality custom packaging.